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Privacy Policy

Last updated:

Nada But Nature Co. ("we," "us," "our") respects your privacy. This Privacy Policy describes what personal information we collect when you visit our website or place an order, how we use it, who we share it with, and the rights you have over it.

1. Information we collect

Information you provide

  • Order information — name, shipping address, billing address, email, and phone number when you place an order.
  • Payment information — payment is processed by Stripe. We do not store your full card number on our servers; Stripe does, under PCI-DSS compliance.
  • Inquiries — anything you send us through the wholesale form, support email, or other contact channels.

Information collected automatically

  • Usage data — pages viewed, referrer, approximate location (city-level), browser type, and time of visit.
  • Cookies — see Cookies and tracking.

2. How we use your information

  • To process and ship your order.
  • To send order confirmations, shipping updates, and respond to support requests.
  • To improve our website and product offering.
  • To comply with legal obligations (tax records, regulatory reporting).

We do not sell your personal information. We do not send marketing email unless you've opted in.

3. Who we share information with

We share the minimum information needed with these service providers:

  • Stripe — payment processing.
  • Shipping carriers (USPS, UPS, FedEx) — to deliver your order.
  • Email provider — to send order confirmations and support replies.
  • Analytics provider — to understand site usage in aggregate (see Cookies and tracking).

We may also disclose information when legally required (court order, subpoena, or to protect rights and safety).

4. Cookies and tracking

We use a small number of cookies to make the site work and understand traffic patterns. You can disable cookies in your browser, but checkout may not function without them. [Replace this section with the specific analytics platform you use — Plausible, GA4, Fathom, etc.]

5. Your rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information (subject to legal record-keeping requirements).
  • Opt out of marketing email at any time using the unsubscribe link.
  • If you live in California (CCPA) or the EU/UK (GDPR), you have additional rights, including the right to portability and the right to object.

To exercise any of these rights, contact us at the address in Contact.

6. Data security

We use HTTPS for all transmissions, store payment data only with PCI-compliant providers, and limit internal access to personal information. No system is perfectly secure, however, and we cannot guarantee absolute security.

7. Children's privacy

Our products are not directed at children under 13, and we do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

8. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent change. Material changes will be communicated via banner or email when appropriate.

9. Contact

Nada But Nature Co. [Mailing address]
Email: [privacy@nadabutnature.com]
Phone: [optional]